Usage Control Center

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Overview/Usage & Controls

Usage Control Center

Manage your AI workforce operating capacity, simulate outbound dialer minute requirements, configure spend guardrails, and audit itemized carrier expenses.

Operating Capacity & AllowanceStarter Tier · SIP Voice

Remaining Calling Time:0 min(0h 0m)

Remaining: 0 min (0%)Consumed: 0 min (0h 0m)
Total Included: 0 min (0h 0m)
Cycle Renewal
—
Resets in 0 days
Burn Pace
0 min/day
7-day trailing average
Runway Health
~0 days
Exceeds 21-day cycle window
Overage Rate
₹0.85/min
Applied only after allowance
Understanding Your Operating Allowance: Included minutes represent dedicated monthly voice transit and neural AI inference. If your workspace exhausts included allowance, calling continues uninterrupted at ₹0.85/min unless a hard spending ceiling is enforced in guardrails below. Monetary balances and prepaid top-up packs never expire across billing cycles.

Agent Efficiency & Capacity Allocation

Identify which AI agents consume calling allowances and analyze duration against resolution yield.

Sort by:
AI Agent & Operational RoleMinutes ConsumedCalls HandledAvg Call DurationCost / Completed CallResolution RateAction

No agent metrics recorded yet

Voice usage data will appear here once agents handle live or outbound calls.

Operational Context Note: Call duration alone does not measure agent inefficiency. Deep counseling and admission enrollment calls (e.g. Maya) require multi-turn qualification and board verification, directly resulting in higher resolution yields. Outreach agents (e.g. Arjun) are tuned for rapid qualification and appointment confirmations.

Smart Usage Guardrails & Spend Ceilings

Configure automated low-allowance warnings, overage spend alerts, and enterprise concurrency pause policies.

Alert 1 · Capacity Warning

Low-Allowance Notification Threshold

Receive proactive notice before workspace calling minutes reach zero.

Trigger at 80% used (20% remaining)
60% Used (Early Warning)80% Used (Recommended)95% Used (Critical)
Alert 2 · Informational Budget Alert

Monthly Spending Alert

Get notified when overage costs exceed a chosen threshold. This is strictly an informational alert; calls are never halted.

Notify me when unbilled overage exceeds:
₹
Enforced Safeguard · Hard Stop Ceiling

Enforced Maximum Spending Cap

Establish a hard monetary ceiling per billing cycle to eliminate runaway dialing budget risk.

Maximum overage ceiling per cycle:
₹
Safe Concurrency Execution: When the hard spend ceiling is reached, running calls are never abruptly cut off mid-sentence. Existing SIP sessions finish naturally and cleanly, while subsequent queued batches are held until approval or allowance reset.
Last modified by System on Today