Knowledge Base
Knowledge Base & RAG Grounding
Institutional knowledge files, fee catalogs, admissions brochures, and strict zero-hallucination vector grounding.
Knowledge Base is the information your AI agent refers to when answering customers' questions. Instead of making the AI invent answers, you provide business-approved information so it can respond accurately during phone calls and WhatsApp conversations.
Think of it as the AI agent's business knowledge library. When scheduling inbound/outbound calls or automations, select from these approved documents to ground agent dialogues.
Institutional Knowledge
Vectorized documents grounding agent replies.
Vector Index Chunks
512-token chunks with 50-token semantic overlap.
Retrieval Pipeline
Cosine similarity threshold: 0.75 for verified facts.
Compliance & Guardrails
Strict fallback rules preventing out-of-scope hallucination.
RAG Retrieval Diagnostic Tester
Simulate semantic vector retrieval to inspect what exact context your agents retrieve before answering a caller.
| Document Title | Category | File Size | Vector Chunks | Status | Last Updated | Actions |
|---|---|---|---|---|---|---|
No documents uploadedUpload PDFs, spreadsheets, or manuals to ground your voice agents in verified factual truth. | ||||||